Patient Privacy

Our position

Seymour Health is committed to protecting your privacy. We comply with all applicable Victorian legislation relating to confidentiality and privacy regarding information about your health and other personal details.

In addition, Seymour Health has strict policies and protocols with respect to the collection, use, disclosure and storage of patient information. Only authorised personnel have access to your information.

Information we collect

Information is collected during your (or your child’s) visit to hospital or when you have care or services provided in the Nursing Home or at one of our community services.This information is retained as part of your record and is updated at each visit or service provision.

How patient information is handled and protected

All patient information is protected under the Victorian Information Privacy Act 2000. This Act sets the standards for the way in which Victorian government organisation and statutory bodies collect and handle your personal information. This information is held within the Hospital, Barrabill House and Community Services in a variety of electronic and paper forms, the majority of which comprise medical and personal records.

Information is not transferred to other individuals or health agencies without the individual's consent.

To ensure continuity of care and reduce duplication, we ask that you give us consent to transfer relevant information to other services within Seymour Health or to other external health agencies as part of the referral process. You may withdraw your consent at any time.

Useful Links

• Getting access to your medical records
• Privacy Policy
• Victorian Health Privacy Principles
  

Questions and Complaints

If you have any questions regarding privacy, feel free to contact the Health Information Manager on 5793 6187 or email info@seymourhealth.org.au

You can also make your complaint to:

For Hospital patients
Victorian Health Services Commissioner
30/570 Bourke St
Melbourne 3000
Tel. 03-8601 5222 or 1800-136 066
Fax 03 8601 5219
Email hsc@dhs.vic.gov.au
Website: www.health.vic.gov.au
 For Aged Care related complaints:

Complaints Resolution Scheme
GPO Box 9348 Melbourne Vic 3001 
Freecall:  1800 550 552

or

Residential Care Rights
Suite 4B, 343 Little Collins St.
Melbourne 3000
Freecall:  1800 133 312 

Contact us